Return Policy

I want you to be completely satisfied with your artwork purchase from me. To ensure a smooth and hassle-free experience, please review my return policy outlined below:

Eligibility for Returns:

  • Artwork can be eligible for returns within 90 days from the date of delivery.
  • Returns are accepted for reasons such as damaged artwork, incorrect item received, or if the artwork significantly differs from the description provided.
Return Process:
  • If you wish to initiate a return, please contact me at kelliskeltonart@gmail.com within the specified return period, providing details of the issue and any supporting documentation, such as photographs, if applicable.
  • Please ensure that the artwork is securely packaged in its original condition, using the original packaging materials if possible, to prevent damage during transit.
Return Shipping:
  • The cost of return shipping will be the responsibility of the buyer, unless the return is due to my error (e.g., damaged artwork, incorrect item).
  • I recommend using a reputable shipping service with tracking and insurance for the return shipment to protect against loss or damage.
Refund or Exchange:
  • Upon receipt and inspection of the returned artwork, I will evaluate the eligibility for a refund or exchange.
  • If the return is approved, I will initiate a refund to your original payment method or offer an exchange for a replacement artwork, based on your preference.
  • Refunds will be processed promptly, typically within 7-10 business days, but the timing may vary depending on your financial institution.
Non-Returnable Items:
  • Custom or personalized artwork commissioned specifically for you may not be eligible for returns unless there are defects or errors caused by my end.
Damaged or Defective Artwork:
  • If your artwork arrives damaged or defective, please contact me immediately and provide detailed photographs of the damage or defect. I will work with you to resolve the issue promptly, either through a refund, replacement, or repair.

    Please note that my return policy is subject to change, and any modifications will be updated on my website. I recommend reviewing our policy periodically to stay informed.

    If you have any questions or concerns regarding my return policy, please don't hesitate to reach out to me at kelliskeltonart@gmail.com. I value your satisfaction and will make every effort to ensure your experience with my business is enjoyable and stress-free.